Messaging That Lives Next to the Money

Two-way SMS and email from your own Twilio and SendGrid accounts, tied to the customer, the order and the payment.

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Two-Way SMS Inbox

Conversations grouped by customer with unread flags. Staff reply in the thread; admins can see and reply in any thread.

Automatic Reminders

Turn on drip reminders for unpaid requests, set the interval in days, cap the count, and see reminders sent on every payment.

AI Auto-Reply

Optional: inbound texts are sorted by intent. A request to pay gets a payment link back automatically; questions get an answer from the customer's own orders and payments.

Why Not Just Use Your Phone?

Texting customers from a personal phone works until it does not: nobody else can see the thread, the payment link is pasted by hand, the reminder is forgotten, and there is no record for the dispute six months later.

FloPay sends every message through your own Twilio and SendGrid accounts, so you keep your numbers, your sender reputation and your pricing. Each message is stored against the customer and threaded with their orders and payments. When the customer replies, it lands in a shared inbox, not one employee's pocket.

What You Get

Sending

  • Payment Link and Payment Reminder SMS templates with merge variables and a character counter
  • Email invoices, reminders and receipts on a matching design, with your address as reply-to
  • One-click Email and Text buttons on the payments grid
  • Link expiry per merchant: 1 hour, 1 day, 3 days or 7 days
  • AWS SMS and email as a fallback when no Twilio or SendGrid account is configured

Receiving

  • Inbound SMS captured by webhook and threaded by phone number
  • Unread indicators and mark-as-read
  • Customer records keyed by phone and email
  • Payment statuses of Texted and Emailed so you know what went out
  • STOP handling and consent recordkeeping (see our SMS consent policy)

AI Auto-Reply for Payment Requests

Add your own OpenAI key in Integrations and FloPay classifies each inbound text by intent. If a customer texts "can you send me the link again," they get a fresh payment link without anyone touching the inbox. If they ask what they owe or when their next installment is due, the assistant answers from their actual orders and payments. Anything it cannot handle stays in the inbox for a person.

This is optional and per merchant. Turn it off and the inbox works exactly as before.

Bring your customer conversations into FloPay

Connect Twilio and SendGrid in minutes and start sending from the payments grid.

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Frequently Asked Questions

Talk to Sales

Tell us a little about your business and a FloPay specialist will reach out.

Location:

8 The Green, STE B

Dover, Delaware, 19901

Ask about customer messaging

Fill this out and a FloPay specialist will reach out, usually the same business day.

Your request goes straight to sales@flopay.co. No spam, no newsletters.