Support Your Merchants Without Another Tool

Tickets, email-to-ticket, merchant self-service and an AI assistant that answers from your own knowledge base, all inside the platform your merchants already log into.

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Full Ticketing

Subject, description, status, priority from Low to Urgent, category, assignee, CC list, notes, tags, attachments and change history.

Email-to-Ticket

Inbound support mail becomes a ticket with up to ten attachments. Replies thread onto the same ticket. Keyword rules set priority, category and tags.

Carson AI Assist

An AI agent reads the ticket, checks the knowledge base, past tickets and the merchant's live data, and either answers with sources or hands off to a person. In beta.

Support Is Where Portfolios Are Kept or Lost

Merchants leave over unanswered emails, not basis points. When support lives in a shared mailbox, tickets get lost, nobody knows who owns what, and the same "how do I refund" question is answered from scratch every week.

FloPay gives every partner a help desk scoped to their own portfolio. Merchants file tickets from their dashboard and see the status. Partner staff see their merchants' tickets and nothing else. Everyone on a ticket is emailed when it is created, resolved or gets a note.

What You Get

Ticketing

  • Statuses: New, In Progress, Resolved
  • Priorities: Low, Medium, High, Urgent
  • Categories: General, Billing, Technical, Account, Bug
  • Assignee, CC list, tags, notes and attachments
  • Field-level audit history on every ticket
  • Email notifications to everyone on the ticket

Intake & Scope

  • Email-to-ticket with reply threading by message headers
  • Automatic triage tags such as BILLING and URGENT
  • Merchants file and view their own tickets
  • Partners see tickets from their whole portfolio
  • Knowledge base articles for the AI assistant to cite
  • Daily cap and secret filtering on AI replies

Meet Carson

Carson is FloPay's AI support agent, built on Claude. When enabled, it reads a new ticket, checks your knowledge base, the merchant's previous tickets and their live account data, and takes one of three actions: answer with cited sources, acknowledge and hand off to a person, or stay quiet. It never promises refunds, it is limited to the ticket's own business, and it posts at most three notes a day. Carson is in beta and off by default; ask sales to enable it for your portfolio.

Give your merchants a real help desk

Turn on ticketing for your portfolio and route your support address to it in a day.

Talk to Sales

Frequently Asked Questions

  • Can merchants see each other's tickets?

    No. Merchant users see only tickets for their own business. Partner users see tickets across their portfolio. Super users see everything.

  • Point your support address at FloPay. Inbound mail becomes a ticket with its attachments, and replies are threaded onto the existing ticket using the email headers.

  • Carson is in beta and disabled by default. Contact sales to enable it and set up your knowledge base.

Talk to Sales

Tell us a little about your business and a FloPay specialist will reach out.

Location:

8 The Green, STE B

Dover, Delaware, 19901

Request a support desk demo

Fill this out and a FloPay specialist will reach out, usually the same business day.

Your request goes straight to sales@flopay.co. No spam, no newsletters.